Your privacy is important to us. We do not sell your information to any third party. We use the information you give us only for our communications with you, to provide products and services you have requested, and to improve our products and services for you and all our customers.

Personal Information We Collect

When you purchase products or services, register to use a website, fill out a form, or contact Jet Reports for products and services, Jet Reports collects information that identifies you. This may include your name, company name and email address. We may also sometimes collect other information that does not identify you, such as your job title, or industry.

When you use our Sites, some information is also automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser type, the address of a referring web site, and your activity on our Sites. If you access the Sites from a mobile device, we may also collect information about the type of mobile device you use, your device’s unique ID, the type of mobile Internet browsers you use. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.

When our products are purchased we collect information about named users in accordance with our licensing. Named users are individuals who have licensing rights to use a Jet Reports software product. For named users we may collect names, email addresses, Excel user name, and Windows user name and domain.

When you activate a software product from Jet Reports we may collect information that identifies you in accordance with our licensing model. This information is compared against our license information of named users for authentication. During the activation process, information about the following may be sent to Jet Reports via an internet connection or by email in an encrypted format: domain or computer name, Windows ID, Excel user name, MAC address and the version of Jet Reports software in use on your computer.

Credit card numbers are used for payment processing only and are not retained for any other purpose. This information is typically submitted by phone or email. When submitted by email, the email is deleted immediately after the payment is processed. For recurring billings the last 4 digits of a card number may be optionally provided by a customer. No other credit card information is retained. We do not share this information with any other parties.

Customer Experience Improvement Program

When you opt-in to our Customer Experience Improvement program we collect statistical information about your computer and how you use our software. The information collected is anonymous and aggregated and cannot be used to identify or contact you. Jet Reports does not collect sensitive information such as the results of Jet functions or the content of reports. You must opt-in to participate in this program. You can change your participation status at any time in Jet Essentials by selecting:

Application Settings > General > Customer Experience Improvement Program

Note to Parents on our Privacy policy

Jet Reports does not knowingly collect information from children under the age of 13 and Jet Reports products and services do not target information to children under 13. Jet Reports is committed to protecting the privacy needs of children and we encourage parents to take an active role in your child’s online activities and interests.

How Do We Collect the Information?

In addition to the methods noted above, when you visit our website we send “cookies” to your computer and use other technologies to enhance your online experience. A “cookie” can be either permanent (i.e., it remains on your computer until you delete it) or temporary (i.e., it lasts only until you close your browser). A “cookie” is a small text file that helps us recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and track usage behavior and compile aggregate data that can lead to website improvements. If you do not want information collected through the use of cookies, you can deny or accept the cookie feature using a simple procedure available in most browsers. If you block cookies, however, you may lose some website functionality.

How Do We Use the Information?

We do not sell your personal information to anyone for any purpose.

Jet Reports collects and uses your personal information to operate and improve its sites and services. These uses include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies.

We also use your information to help you complete a transaction or order, and to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Additionally we may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Jet Reports and its affiliates, and/or share your personal information with Jet Reports partners, your Jet Reports’ partners of record, so they may send you information about their products and services. You can opt-out from receiving newsletters or promotional e-mail anytime by emailing or by following the steps as described in the respective newsletter or promotional e-mail.

Jet Reports occasionally hires other companies (vendor) to provide limited services on our behalf, such as handling the processing and delivery of mailings, or hosting websites. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to Jet Reports in accordance with Jet Reports’ instructions and policies. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Jet Reports or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Jet Reports employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.

Accessing Your Personal Information

Some Jet Reports services give you the ability to view or edit your personal information online. To help prevent your personal information from being viewed by others, you first will be required to sign in. The method(s) for accessing your personal information will depend on which sites or services you have used.

Jet Reports Community Sites – You can access and update your profile by visiting the Jet Reports Community sites. and/or and/or

Jet Support – You can access and update your profile by visiting the Jet Support site at

How Do We Protect Your Personal Information?

Jet Reports takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

When you use Jet Reports Community sites the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Changes to Our Privacy Policy

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

ReportPlayer Privacy Statement

What information do we collect?

ReportPlayer from Jet Reports doesn’t collect any personal information about you. Pretty great, huh? We created it to provide our customers with a great way to manage their Jet Reports (and other Excel files).

You’re not a Jet Reports customer? That’s cool – you can still use the app to manage your Excel files.

Visit our website to see if any of our other products might also be useful to you.

How to Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post:

Jet Reports
10450 SW Nimbus Ave, Suite B,
Portland, OR 97223 USA

June 8, 2015